Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Return Shipping Method & Fees
- All returns must be sent by mail.
- Customers are responsible for the cost of return shipping.
- A 20% restocking fee will be deducted from the refund amount for all returns, unless the item was defective or an incorrect item was sent.
How to Start a Return
To initiate a return, please email us at sales@homegridgenerators.com with your order number, the item(s) you wish to return, and the reason for the return.
Our team will review your request and provide return instructions, including the shipping address. Once approved, ship the item to us within 7 days of approval.
Damaged, Defective, or Incorrect Items
If you receive a defective, damaged, or incorrect product, contact us immediately at sales@homegridgenerators.com. Include photos or videos of the product and packaging along with your order number. If confirmed, we will cover return shipping costs and issue a full refund without a restocking fee.
Refund Processing
Once we receive and inspect your returned item, we will notify you by email when your return has been processed. If approved, refunds will be issued to your original payment method within 10 business days. Shipping costs are non-refundable, unless the return is due to our error.
Order Cancellations
Orders can be canceled within 24 hours of purchase by emailing sales@homegridgenerators.com. Once an order has been processed or shipped, it cannot be canceled. You will need to follow the return process above.