To best serve our customers, we begin processing orders immediately to ensure fast delivery, which limits our ability to cancel orders with our suppliers once orders are placed.

1-Hour Cancellation Window

You may request a cancellation within 1 hour of placing your order, during business hours only. Requests must be submitted to our customer service team during business hours.

Cancellation requests submitted outside of business hours cannot be accepted, as we may not receive them in time to stop order processing or shipment.

If your order has not yet been processed or charged, it can be cancelled with no fee.

No Cancellations After 1 Hour

After 1 hour has passed, cancellations are no longer possible. At that point, your order is considered final and will be processed for shipment. However, your order may still qualify for return under our standard return policy once delivered.

Refused Deliveries

If you refuse delivery of an order:

• It will be treated as a cancellation after shipment.
• A 3% cancellation fee will be deducted from your refund to cover non-refundable transaction costs.

Returns Are Not a Substitute for Cancellations

Our return policy is designed to support customers who need a different solution—not to bypass our cancellation terms.

If you choose to accept delivery of an item after the cancellation window has passed and then request a return:

• Your return will be subject to all standard return conditions, including item eligibility and shipping requirements.
• You will not be refunded the 3% cancellation fee, as the order was processed and fulfilled per your confirmation.

We reserve the right to deny return requests we believe are being used to avoid our cancellation policy.